AI Products Built by Sucetas Technologies
We design, engineer, and operate commercial software products used by companies across India, the UK, and global markets. These platforms originated as solutions to real operational challenges and now run as scalable, battle-tested software suites.
Dunefox: Autonomous Customer Support & Lead Engagement
Why we built it: Traditional chat widgets rely on static decision trees that frustrate buyers, while enterprise customer service software requires expensive seats and complex setups. We built Dunefox to deliver accurate conversational agents grounded directly in actual business documents, catalog feeds, and order tracking systems.
Dunefox operates across web chat, WhatsApp Business API, Instagram Direct, Facebook Messenger, and Telegram from one shared team inbox. Incoming queries resolve automatically while high-value commercial leads receive real-time intent scoring from 0 to 100 for sales team escalation.
Dunefox Voice: Autonomous Phone Calling Agents
Why we built it: Inbound phone support queues and outbound confirmation calls consume massive call-center overhead in India and overseas. We developed Dunefox Voice to handle voice calls autonomously without robotic delays, trained on strict business playbooks and integrated directly with lead tracking software.
Dunefox Voice supports real-time conversational agents in 50+ languages, specialized in bilingual Hindi-English and Marathi-English code-switching for Indian customer bases. Calls record structured transcripts, extraction of customer intent, and instantaneous sync to your internal CRM records.
- Sub-second voice response latency with natural prosody and interruption handling.
- Bilingual Indian language fluency with regional pronunciation and vocabulary tuning.
- Automated call outcomes logging, webhook triggers, and immediate human agent transfer.
IMMS: Vision-Based Production & OEE Monitoring
Why we built it: Injection molding and automotive parts manufacturers often operate under inaccurate manual logs and retrospective ERP entries. Physical PLC retrofits risk machine warranty voiding and plant downtime. We built IMMS (Intelligent Machine Monitoring System) using overhead edge computer vision to monitor machines completely non-invasively.
IMMS tracks mold closing, clamp lock, part ejection, and operator cycle times through calibrated optical sensors. Every micro-stoppage is flagged instantly, providing plant managers with verified Overall Equipment Effectiveness (OEE), scrap rates, and live shift output.
Face-Recognition HRMS: Contactless Multi-Plant Attendance
Why we built it: Biometric fingerprint scanners in manufacturing environments face constant maintenance issues from grease, dust, and physical wear, causing bottleneck queues during 8:00 AM shift changes. We engineered a contactless facial recognition attendance platform that processes workers on entry without contact or delay.
Designed specifically for multi-plant manufacturing operations, the system features edge AI processing with automatic offline synchronization when internet connections drop. Factory administrators manage shifts, overtime, compliance records, and attendance logs across multiple locations from a unified console.
Deploy Proven Software in Your Operations
Whether deploying the Dunefox customer engagement suite or setting up an on-site manufacturing pilot for IMMS or HRMS, our engineering team manages deployment and integration from Pune.