Terms of Service
Last updated: September 10, 2025
Important: Please read these terms carefully before using our services. By engaging with Sucetas Technologies, you agree to be bound by these terms.
Table of Contents
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Sucetas Technologies ("Company," "we," "our," or "us"), a private limited company incorporated under the laws of India with its registered office at 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, India.
By accessing our website (https://sucetastech.com), engaging our services, or entering into any agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please discontinue use of our services immediately.
Legal Binding: These Terms create a legally enforceable contract. Your continued use of our services constitutes ongoing acceptance of any updates to these Terms.
2. Our Services
Sucetas Technologies provides comprehensive technology solutions designed to transform businesses through innovation and excellence. Our services include, but are not limited to:
Development Services
- Custom software development
- Web and mobile application development
- Enterprise Resource Planning (ERP) systems
- Customer Relationship Management (CRM) systems
- Game development services
- IoT (Internet of Things) solutions
AI & Advanced Technology
- Artificial Intelligence solutions
- Machine Learning implementation
- AI consulting and strategy
- AI automation and services
- Conversational AI and chatbots
- Computer vision solutions
- AI-powered data analytics
Infrastructure & Consulting
- Cloud solutions and hosting services
- IT strategy and consulting
- Business intelligence and analytics
- Enterprise integration platforms
- Digital transformation consulting
Support & Maintenance
- Ongoing technical support
- Software maintenance and updates
- Performance optimization
- Security monitoring and updates
- Training and documentation
All services are provided in accordance with our tagline: "Redefining Possibilites Together" - focusing on collaborative innovation and delivering world-class results through intelligent solutions and future-ready consulting.
3. Eligibility
Individual Users
- Must be at least 18 years of age
- Must have legal capacity to enter into contracts
- Must provide accurate and truthful information
- Must not be prohibited from receiving services under applicable laws
Corporate Users
- Must be a legally registered business entity
- Authorized representative must have power to bind the organization
- Must be in good standing with applicable regulatory authorities
- Must comply with all applicable business licensing requirements
Verification Requirements
We reserve the right to verify your eligibility and may request additional documentation including but not limited to government-issued identification, business registration certificates, or other relevant credentials.
4. Account Registration
Account Creation
When creating an account or engaging our services, you must provide complete, accurate, and current information. You are responsible for:
- Maintaining the accuracy of your account information
- Safeguarding your login credentials
- Notifying us immediately of any unauthorized access
- Taking responsibility for all activities under your account
- Using a secure password and enabling two-factor authentication when available
Account Security
Security Notice: You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.
5. User Responsibilities
As a user of our services, you agree to:
Information & Communication
- Provide accurate, complete, and timely information
- Respond promptly to our communications
- Participate actively in project planning and review
- Provide necessary access to systems and data
- Maintain open and professional communication
Legal & Compliance
- Comply with all applicable laws and regulations
- Respect intellectual property rights
- Use services for lawful purposes only
- Maintain necessary licenses and permissions
- Report any security incidents immediately
Project Collaboration
Successful project delivery requires active collaboration. You commit to:
- Providing clear project requirements and specifications
- Making key personnel available for meetings and consultations
- Providing timely feedback on deliverables and milestones
- Supplying necessary content, data, and resources
- Participating in testing and quality assurance processes
- Attending scheduled training sessions and handover meetings
6. Prohibited Uses
You may not use our services for any of the following prohibited purposes:
Illegal Activities
- Any unlawful purpose or to solicit unlawful activity
- Violating international, federal, state, or local regulations
- Money laundering, fraud, or other financial crimes
- Creating, distributing, or facilitating malware or viruses
Harmful Content
- Harassment, abuse, discrimination, or hate speech
- Content that promotes violence or illegal activities
- Adult content, gambling, or other age-restricted material
- False, misleading, or defamatory information
Technical Violations
- Unauthorized access to systems or data
- Circumventing security measures or access controls
- Reverse engineering or attempting to copy our solutions
- Interfering with the proper functioning of our services
Intellectual Property Violations
- Infringing upon copyrights, trademarks, or patents
- Using our intellectual property without permission
- Creating derivative works without authorization
- Misrepresenting ownership of intellectual property
7. Service Engagement Process
Project Initiation
Consultation
Initial discussion of requirements
Proposal
Detailed scope and pricing
Agreement
Contract execution and terms
Delivery
Project execution and handover
Scope Management
- All projects begin with a detailed Statement of Work (SOW)
- Scope changes require written approval and may incur additional costs
- Timeline adjustments will be communicated promptly
- Regular progress reviews and milestone confirmations
Quality Assurance
We maintain rigorous quality standards throughout project delivery, including code reviews, testing protocols, documentation standards, and client approval processes at key milestones.
8. Payment Terms
Fees and Pricing
- All fees are quoted in Indian Rupees (INR) unless otherwise specified
- Pricing is based on project scope, complexity, and timeline
- Fixed-price and time-and-materials models available
- Rush delivery may incur additional charges (typically 25-50% premium)
- Quotes are valid for 30 days unless otherwise specified
Payment Schedule
Typical Payment Structure:
25-50% advance payment
Progress-based installments
Upon project completion
Payment Terms
- Payment due within 30 days of invoice date unless otherwise agreed
- Late payments incur interest charges at 18% per annum (1.5% per month)
- Work may be suspended for accounts overdue by more than 15 days
- Collection costs and legal fees are the client's responsibility
- No refunds for completed work unless specified in writing
Accepted Payment Methods
Domestic Payments (India)
- • Bank transfer (NEFT/RTGS/IMPS)
- • UPI payments
- • Cheque or Bank Transfer(for amounts above ₹1,00,000)
- • Digital payment platforms
International Payments
- • Wire transfer (SWIFT)
- • Online payment gateways
- • International credit cards
- • Digital payment services
Taxes and Additional Charges
- All applicable taxes (GST, TDS, etc.) are additional to quoted prices
- International clients are responsible for any applicable duties or taxes
- Currency conversion charges, if applicable, are borne by the client
- Payment processing fees may apply for certain payment methods
9. Intellectual Property Rights
Our Intellectual Property
All content, technology, software, designs, methodologies, and materials developed by Sucetas Technologies remain our exclusive intellectual property, including but not limited to:
- Proprietary software frameworks and libraries
- Development methodologies and best practices
- AI models, algorithms, and training data
- Documentation templates and processes
- Branding, logos, and marketing materials
- Website content and design elements
Client-Provided Materials
You retain full ownership of all content, data, and materials provided to us for your project. By providing materials, you grant us a limited, non-exclusive license to use them solely for delivering your services.
Work Product and Deliverables
Client Ownership
Upon full payment, you receive complete ownership rights to custom-developed software, applications, and specific deliverables created exclusively for your project.
Retained Rights
We retain rights to:
- General knowledge, skills, and experience gained
- Reusable code components and frameworks
- Development methodologies and processes
- Anonymized performance and usage analytics
Third-Party Components
Solutions may incorporate third-party software, libraries, or services subject to their respective licenses. We ensure all third-party components are properly licensed and will provide documentation of any licensing requirements or restrictions.
10. Confidentiality
Mutual Confidentiality
Both parties acknowledge that during the course of our relationship, confidential information may be disclosed. We maintain strict confidentiality regarding:
- Business strategies, processes, and proprietary information
- Technical specifications, source code, and system architectures
- Financial information, pricing, and commercial terms
- Customer data, user information, and personal details
- Trade secrets, algorithms, and competitive advantages
- Project details, timelines, and implementation strategies
Data Protection Measures
Technical Safeguards
- • End-to-end encryption for data transmission
- • Secure development environments
- • Regular security audits and penetration testing
- • Access control and authentication systems
- • Secure backup and disaster recovery
Administrative Controls
- • Employee confidentiality agreements
- • Need-to-know access policies
- • Regular security training programs
- • Incident response procedures
- • Third-party vendor assessments
Permitted Disclosures
Confidential information may be disclosed only in the following circumstances:
- With your express written consent
- When required by law, court order, or regulatory authority
- To defend our legal rights in disputes or litigation
- To authorized subcontractors under strict confidentiality obligations
- Information that becomes publicly available through no breach by us
Duration of Confidentiality
Confidentiality obligations survive termination of our services and remain in effect for a period of 5 years after the conclusion of our business relationship, unless otherwise specified in a separate agreement.
11. Warranties & Disclaimers
Our Warranties
Service Quality Warranty
- • Services performed by qualified professionals
- • Adherence to industry best practices and standards
- • Deliverables meet agreed specifications
- • Professional workmanship and attention to detail
Software Warranty
- • 90 days warranty against material defects
- • Bug fixes and critical error resolution included
- • Performance optimization within agreed parameters
- • Documentation and training materials provided
Warranty Exclusions
Our warranties do not cover:
- Issues arising from unauthorized modifications or customizations
- Problems caused by third-party software or hardware failures
- Damage from improper use, neglect, or accidents
- Performance issues due to insufficient system resources
- Changes in requirements or specifications after delivery
- Integration issues with systems not part of our scope
General Disclaimers
DISCLAIMER: EXCEPT AS EXPRESSLY SET FORTH HEREIN, ALL SERVICES AND DELIVERABLES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.
12. Limitation of Liability
IMPORTANT LIABILITY LIMITATIONS
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SUCETAS TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Specific Limitations
- Maximum Liability: Our total liability shall not exceed the total amount paid by you for services in the 12 months preceding the claim
- Time Limitation: Claims must be brought within 12 months of the event giving rise to the claim
- Business Interruption: No liability for lost business, revenue, or profits
- Data Loss: Limited liability for data loss or corruption (backup restoration only)
- Third-Party Claims: No liability for third-party software or service failures
Exceptions to Limitations
These limitations do not apply to liability for death or personal injury caused by our negligence, fraud, willful misconduct, or other liability that cannot be excluded under applicable law.
18. Contact Information
For questions about these Terms of Service or any legal matters, please contact us:
FL 7 & 8, Sambhaji Ngr, Snehal Sah Gruh Rachana
Chinchwad East, Pune
MH, India - 411019
DPO: Sunny Dhakane
Email: contact@sucetastech.com
Phone: +91 83296 87438
Effective Date: September 10, 2025
Last Updated: September 10, 2025
Version: 2.0
Document ID: TOS-ST-2026